Waves of Ohana Spa operates by appointment only, Monday - Friday by appointment only.

Our spa is located at:
6954 W Touhy Ave, Suite #201B,
Niles, IL 60714.
Free parking is available on-site.

You can book your appointment by:

Visiting our website at Www.WavesofOhana.com

Emailing us at Tilo@WavesofOhana.com

Calling us at (224) 534-0192

We specialize in massage therapy and skincare treatments. Visit our Services page for a detailed description of each offering.

Yes, we recommend booking in advance as we operate by appointment only. This ensures availability at your preferred time.

Waves of Ohana Spa – Cancellation & Intake Policy

When you schedule an appointment, we reserve a room and dedicate our staff’s time specifically for your session. Late cancellations and no-shows result in lost opportunities to accommodate other clients and the inability to recover allocated resources. To ensure fairness and efficiency, we have implemented a cancellation policy that protects our business, staff, and customers.

Massage & Facial Appointments

• We require at least 48 hours’ notice for all canceled or rescheduled appointments, regardless of the reason.

• Appointments canceled with less than 48 hours’ notice will be charged 100% of the appointment fee.

• Same-day no-call/no-show: 100% of the service fee will be charged.

• Cancellations with less than 24 hours’ notice: 100% of the service fee will be charged.

• If you are 15 minutes late or more, your appointment will be cancelled and considered a No Call, No Show.

Emergency & Grace Policy

We understand that life can be unpredictable. To balance compassion with respect for our time, Waves of Ohana Spa offers:

• One “no questions asked” cancellation with advance notice — as a courtesy.

• One true emergency/medical cancellation with advance notice and documentation — as an exception.

After these two instances, our standard cancellation policy (100% fee for cancellations under 48 hours, late arrivals, or no-shows) will apply to all future missed appointments, regardless of reason.

If you are able to fill your appointment spot, we will gladly waive the fee. All exceptions must be documented in writing and are at the discretion of management.

Client Intake Form & Card on File Policy

To provide the highest quality of care and streamline your experience, Waves of Ohana Spa is a paperless facility. To maintain your appointment, we kindly require the following:

• Client Intake Form: Must be completed at least 3 days prior to your scheduled appointment.

• Card on File: A valid credit or debit card must be securely placed on file at the time of booking. This card information is stored securely and will only be used in accordance with our cancellation policy.

Failure to complete the intake form within the 3-day window may result in your appointment being cancelled or rescheduled, as we need adequate time to prepare for your treatment.

Mutual Respect Policy

The good news? We honor our policy in reverse! If Waves of Ohana Spa ever cancels your appointment on short notice, your next massage is 50% OFF. We value your time and request the same in kind.

Please arrive at least 10 minutes early to allow time for check-in and to prepare for your session.

If you arrive late, your session may be shortened to accommodate the next client. The full service fee will still apply. If you inform us that you are going to be late we will hold the appointment for 15 minutes; after 15 minutes the appointment will be considered a late cancellation.

You may undress to your comfort level. Professional draping will be used to ensure your privacy throughout the session.

During your initial consultation, we’ll discuss your goals—whether it's relaxation, pain relief, or improved mobility. Together, we’ll select the most effective treatment.

No special preparation is required. Just arrive a few minutes early to relax, and wear comfortable clothing. We will walk you through the process when you arrive.

The frequency depends on your personal goals. Some clients benefit from weekly sessions, while others find monthly treatments more effective for maintaining well-being.

To maintain a relaxing environment for all clients, we kindly ask that you make childcare arrangements prior to your appointment.

Before the massage/facial session:

• Electronic Forms: Please complete the intake and COVID waiver forms prior to arrival. An email with a HIPAA-compliant intake form link will be sent 24 hours before your appointment. If you don't receive this email, contact us and we'll provide the link and QR code.
• Arrival: Please come 5 to 10 minutes early. Late arrivals may result in a shorter session to ensure timely appointments for everyone.
• Preparation: This allows you to relax, complete intake forms, and use the restroom.
• Phone Etiquette: Set your phone to silent or vibrate mode in the waiting area.
• Gift Certificates & Pricing: If using special pricing or a gift certificate, please notify the us ahead of your appointment time.
• Meeting Your Therapist: At your appointment time, your therapist will greet you and escort you to the massage room.

During the massage/facial session:

• Discussion: The session begins with a brief discussion about your goals, assessments and any health concerns. This ensures a tailored experience.
• Preparation: Your therapist will explain how to get ready and then step out for a moment.
• Draping: Illinois has specific draping requirements for client comfort and modesty. Your privacy will always be respected.
• Duration: Depending on your chosen duration, the hands-on time will be either 60 or 90 minutes.
• Post-Massage/Facial: After the massage/facial, take your time getting dressed. Your therapist may offer feedback, self-care tips, or answer any queries you might have.

After the session:

• Post session consult: After your massage/facial, your therapist will share session observations, recommend future treatments, and offer aftercare tips. This is your opportunity to discuss your experience and plan next steps. We value this dialogue as a key part of our holistic care commitment.

• The day after and beyond:
  The day after the massage you may feel more centered, more grounded, have greater body awareness, experience greater range of motion, and muscle ability.

  It's normal for some to experience Delayed Onset Muscle Soreness, similar to post-exercise soreness. If this happens, keep hydrated and consider over-the-counter pain relief. Symptoms typically subside within 48 hours.

Unfortunately we do not accept insurance of any kind. We do however accept most wellness cards issued by your insurance company (FSA/HSA). A detailed receipt can be requested to send to your insurance company for reimbursement

If you’re experiencing cold, flu, or COVID-like symptoms, please cancel your appointment. Not only is it unsafe for others, but a massage or facial during this time could actually make you feel worse. If you need to cancel within 48 hours due to illness, the card on file will be charged the full amount, but you’ll receive a credit to use within three months. Your health and the well-being of our space are our top priorities—thank you for understanding! 

If you need to cancel within 24 hours due to bad weather, we’ll waive the normal cancellation policy and happily reschedule your session. Likewise, Waves of Ohana Spa reserves the right to cancel and reschedule appointments if weather conditions or our parking lot become unsafe. Your safety is our priority—thank you for understanding!

For safety purposes, I reserve the right to refuse or discontinue treatment at any time. Reasons may include, but are not limited to, the following:

• intoxication
• derogatory or bigoted comments
• sexual or romantic advances
• illness or infectious conditions
• contagious or unidentified skin conditions (ex. rashes or mysterious bug bites)

If you develop a skin condition, please clear it with your doctor before receiving massage. If you exhibit any of the aforementioned conditions or behaviors, you'll be denied treatment, charged for the appointment, and discharged from my practice.