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Waves of Ohana Spa operates by appointment only, Monday from 1 PM to 8 PM.

Our spa is located at:
8307 West Golf Rd, Suite #131,
Niles, IL 60714.
Free parking is available on-site.

You can book your appointment by:

Visiting our website at Www.WavesofOhana.com

Emailing us at WavesofOhana@gmail.com

Calling us at (773) 600-6968

Yes, we recommend booking in advance as we operate by appointment only. This ensures availability at your preferred time.

When you schedule an appointment, we reserve a room and dedicate our staff’s time specifically for your session. Late cancellations and no-shows result in lost opportunities to accommodate other clients and the inability to recover allocated resources. To ensure fairness and efficiency, we have implemented a cancellation policy that protects our business, staff, and customers.

Massage & Facial Appointments:
We require at least 48 hours’ notice that applies to all canceled or rescheduled appointments, regardless of the reason.

Appointments canceled with less than 48 hours’ notice, will be charged 75% of the appointment.

• Same-day no-call/no-show: 100% of the service fee will be charged.
• Cancellations with less than 24 hours' notice: 75% of the service fee will be charged.

Please note, all clients are required to provide a credit card at the time of booking to secure their appointment. This information is stored securely and will only be used in accordance with our cancellation policy.

We understand that emergencies happen. Exceptions to this policy may be made at the discretion of management and must be documented in writing.

Please arrive at least 10 minutes early to allow time for check-in and to prepare for your session.

If you arrive late, your session may be shortened to accommodate the next client. The full service fee will still apply. If you inform us that you are going to be late we will hold the appointment for 15 minutes; after 15 minutes the appointment will be considered a late cancellation.

You may undress to your comfort level. Professional draping will be used to ensure your privacy throughout the session.

During your initial consultation, we’ll discuss your goals—whether it's relaxation, pain relief, or improved mobility. Together, we’ll select the most effective treatment.

No special preparation is required. Just arrive a few minutes early to relax, and wear comfortable clothing. We will walk you through the process when you arrive.

The frequency depends on your personal goals. Some clients benefit from weekly sessions, while others find monthly treatments more effective for maintaining well-being.

To maintain a relaxing environment for all clients, we kindly ask that you make childcare arrangements prior to your appointment.

Before the massage/facial session:

• Electronic Forms: Please complete the intake and COVID waiver forms prior to arrival. An email with a HIPAA-compliant intake form link will be sent 24 hours before your appointment. If you don't receive this email, contact us and we'll provide the link and QR code.
• Arrival: Please come 5 to 10 minutes early. Late arrivals may result in a shorter session to ensure timely appointments for everyone.
• Preparation: This allows you to relax, complete intake forms, and use the restroom.
• Phone Etiquette: Set your phone to silent or vibrate mode in the waiting area.
• Gift Certificates & Pricing: If using special pricing or a gift certificate, please notify the us ahead of your appointment time.
• Meeting Your Therapist: At your appointment time, your therapist will greet you and escort you to the massage room.

During the massage/facial session:

• Discussion: The session begins with a brief discussion about your goals, assessments and any health concerns. This ensures a tailored experience.
• Preparation: Your therapist will explain how to get ready and then step out for a moment.
• Draping: Illinois has specific draping requirements for client comfort and modesty. Your privacy will always be respected.
• Duration: Depending on your chosen duration, the hands-on time will be either 60 or 90 minutes.
• Post-Massage/Facial: After the massage/facial, take your time getting dressed. Your therapist may offer feedback, self-care tips, or answer any queries you might have.

After the session:

• Post session consult: After your massage/facial, your therapist will share session observations, recommend future treatments, and offer aftercare tips. This is your opportunity to discuss your experience and plan next steps. We value this dialogue as a key part of our holistic care commitment.

• The day after and beyond:
  The day after the massage you may feel more centered, more grounded, have greater body awareness, experience greater range of motion, and muscle ability.

  It's normal for some to experience Delayed Onset Muscle Soreness, similar to post-exercise soreness. If this happens, keep hydrated and consider over-the-counter pain relief. Symptoms typically subside within 48 hours.