FREQUENTLY ASED QUESTIONS:
To ensure a smooth experience, please be sure to complete your initial intake forms before your appointment. Failure to do so may result in the cancellation of your appointment.
Plan to arrive 5-10 minutes early for your appointment. You’ll notice two doors, and before being admitted, at the intercom, please ring for Suite #131. We’re looking forward to providing you with the best service possible!
- Receive a FULL 60 or 90-minute massage/facial
- Discussing Intake Form (Customized-Experience)
- Infused scented Hot Towel
- Aromatherapy scent of your choice
- Music of your choice
- Included Therapies (Hot Stones, Gua Sha/Graston Technique, Cupping) at NO CHARGE
- Choice of Beverage: Water/Small glass of Wine: Red/White (post-session)
- Choice of Candy: What’s your favorite chocolate?
- Checking-Out & Discussing post-care recommendations
- Tips are appreciated, but not Mandatory ; Just Enjoy & Leave us a Review on Google.
Yes! Free parking out in front of My Salon Suite-Niles
I want to emphasize that your comfort is a top priority during our massage. You don’t have to endure pain or discomfort for it to be effective. If you ever experience any discomfort during our session, please don’t hesitate to let me know. I’m more than happy to adjust or stop the treatment to ensure it’s tailored to your needs and preferences. Your well-being matters to me!
We know you’ve probably wondered about those “60-minute” spa sessions. Well, let’s be real – most places end up giving you around 45-50 minutes of actual treatment time after accounting for table transitions and intake. But here at our spa, we’re all about making sure you get the full experience you paid for.
That’s why we kindly request that you take the time to fill out your intake form thoroughly before you arrive. We might even give you a call or send an email ahead of time if we have any questions or concerns we’d like to address before you step through our doors.
In an ideal session, we’ll already have your intake form in hand, reviewed and ready to go. We’ll spend about 3-5 minutes going over any details or answering your questions or concerns. And then, it’s time for the best part – your massage.
You invested in a full session, and we’re committed to making sure you enjoy every minute of it. We’ve set aside a 10-minute buffer (3 to 5 minutes for discussion and 3 to 5 minutes for changing and post-session discussions) to ensure you get the most out of your experience. So, please, don’t be late – we want you to savor every moment of your session with us.
Just to clarify, I don’t offer direct billing services. Instead, you can make the payment directly to me after each massage, and I’ll provide you with an electronic receipt. This receipt can then be submitted to your insurance provider for reimbursement.
Please remember that it’s your responsibility to gather the necessary details regarding your insurance plan for this process.
We want to make sure you have a smooth experience, so we kindly ask for a credit card on hold or prepayment to reserve your spot. Appointments made without these may have to be canceled, which we want to avoid.
Please take a moment to review your welcome email for more details on our client policies and important information.
We keep things simple – all fees are due on the day of your appointment. To reserve your spot, we kindly ask that you put your card on hold with our booking system. Rest assured, your card won’t be charged when you make the reservation.
If you’d like to explore other payment methods not listed below, just reach out to us at WavesofOhana@Gmail.com, with the subject line “Payment.” We’ll do our best to get back to you within 24-48 hours.
We’re here to make it convenient for you, and we accept payments via debit, VISA, MasterCard, Discover, and American Express. Plus, we’re excited to announce that we now accept Venmo and PayPal as well!
We value your time, and we kindly request that you arrive punctually for your scheduled appointment. If you happen to be running behind, please don’t hesitate to reach out to us as soon as you can.
In the event of a late arrival, it may be necessary to adjust the duration of your treatment or reschedule your appointment. Please be aware that you may be charged in full for the original appointment if this occurs. Your understanding is greatly appreciated!
We’re all about making your experience personalized and seamless. Here’s a friendly version of your appointment policy:
Your appointments are important to us, and we ensure accountability through our scheduling reminders via Email and Text from IntakeQ. Plus, within 2 days prior to your scheduled date, you can expect a personal call or text to confirm.
To secure your appointment spot, we do require cards to be placed on file, but don’t worry; your card won’t be charged unless necessary.
It’s important to note that the time you’ve booked accounts for your entire appointment, not just the hands-on massage time. During your first visit, we’ll conduct a comprehensive intake interview, covering your health history and goals. We’ll walk you through the treatment plan to avoid any surprises during your massage, always with your verbal and written consent. If needed, we may perform orthopedic assessments to ensure a safe and effective treatment.
Let’s create an atmosphere tailored to your preferences, from the playlist and aroma to table heat, and even a small treat because it’s all about making your experience special.
We respect your need for peace and quiet during your session. We’ll let you lead the conversations, with minimal chatter – except when we’re checking in on your pressure and asking you to flip over.
After your session, we’ll review what we discovered and discuss recommendations, which might include stretching, strengthening, or hot and cold therapy. We’ll work together to plan your treatment frequency to reach your goals effectively.
Keep an eye out for a follow-up email and text message in the next couple of days to check in on how you’re feeling.
We always aim to maximize your hands-on time, but please understand that it’s rarely the full length of the appointment. For your first visit, allow up to 10 minutes for the intake interview – it’s all part of ensuring your well-being.
We understand that life can get busy, but we kindly ask that you show consideration for your scheduled appointment. If, for any reason, you can’t make it and don’t provide prior notice of cancellation, there will be a full charge for the original appointment.
We consider appointments to be “No-Show” if you’re 11 minutes or more late. Your understanding is greatly appreciated!
Absolutely, we appreciate your understanding. As a sole practitioner, my livelihood relies on my valued clients like you. When appointments are canceled on short notice, it not only impacts my income but also takes away an opportunity from someone who could benefit from my care.
To ensure a fair balance, I have a 48-hour cancellation policy in place. If you need to cancel or reschedule within less than 48 hours’ notice, there will be a charge for the full treatment cost. But here’s a thoughtful option: if you must cancel, consider donating your appointment to a friend. Just let us know promptly so we can make the necessary arrangements. It’s a win-win – your friend gets a fantastic massage, you avoid the charge, and you even receive a referral reward!
And in the spirit of fairness, if the situation happens in reverse, you get a generous 50% OFF your next session. It’s our way of showing appreciation for your commitment.
Your safety and well-being are our top priorities. Please keep in mind that massage or bodywork is not suitable care for infectious or contagious illnesses. If you become aware of such a condition, we kindly ask that you cancel your appointment as soon as possible. If this falls within the 48-hour notice period, we may waive the cancellation fee to ensure your safety and the safety of others.
For everyone’s safety, we reserve the right to refuse or discontinue treatment under certain circumstances. These reasons may include, but are not limited to:
1. Intoxication
2. Derogatory or bigoted comments
3. Sexual or romantic advances
4. Illness or infectious conditions
5. Contagious or unidentified skin conditions (such as rashes, warts, mysterious bug bites)
We want to create a safe and respectful environment for all our clients. Your cooperation is greatly appreciated.