FAQs – Waves Of Ohana Spa

FREQUENTLY ASKED QUESTIONS

Find quick answers to common questions

about our services and what to expect from your session.

BOOKING & APPOINTMENTS

How do I book an appointment?

Book online, call, or text us to schedule your visit.

Do you accept walk-ins?

Yes, if availability allows. Appointments are recommended.

What is your cancellation policy?

Please give at least 24 hours' notice to avoid cancellation fees.

What if I need to reschedule?

How early should I arrive for my appointment?

Please arrive 10–15 minutes early.

What happens if I'm late?

Your session may be shortened to avoid delaying other appointments.

NEW CLIENTS

What should I expect during my first visit?

Expect a warm welcome and personalized consultation.

Do I need to fill out forms?

Yes, complete a brief client intake form.

Do I need to bring anything?

Bring a valid ID if requested.

Can I communicate during my service?

Yes, always share your comfort and preferences.

Is Waves of Ohana Spa for men and women?

Yes, we welcome all clients with care.

MASSAGE SERVICES

Do I need to undress for my massage?

Undress only to your personal comfort level.

How much pressure do you use?

Pressure is adjusted to your comfort preferences.

Which massage is right for me?

We recommend based on your specific needs.

Can you focus on specific areas of concern?

Yes, we target your requested problem areas.

Are your therapists licensed?

Yes, all therapists are professionally licensed.

Do you offer prenatal massage?

Yes, prenatal massage is available upon request.

What should I wear during my massage?

Wear comfortable clothing before and after treatment.

SKINCARE & FACIALS

Which facial is best for my skin?

We recommend facials based on your skin type.

How often should I get a facial?

Every four to six weeks is recommended.

Can I get a facial if I have acne or sensitive skin?

Yes, we offer treatments for sensitive skin.

What products do you use?

We use high-quality, professional skincare products.

Do you offer facial extractions?

Yes, extractions are available when appropriate.

Can I wear makeup after my facial?

Wait at least 24 hours before makeup.

SPA PACKAGES & MEMBERSHIPS

How do memberships work?

Members enjoy exclusive benefits with recurring monthly plans.

What are the benefits of a membership?

Receive discounts, priority booking, and exclusive member offers.

Do memberships roll over?

Unused benefits may roll over, depending on policy.

Can packages be shared?

Selected packages may be shared with family members.

When do package sessions expire?

Package sessions expire according to purchased plan terms.

Can I upgrade a package or membership?

Yes, upgrades are available anytime with applicable charges.

POLICIES & GENERAL INFO

What forms of payment do you accept?

We accept cash, cards, and digital payments.

Are gratuities included?

No, gratuities are appreciated but never required.

Can I bring a guest?

Yes, guests are welcome with prior arrangement.

Is the spa private?

Yes, we provide a peaceful, private environment.

Do you offer gift certificates?

Yes, gift certificates are available for purchase.

Do you accept HSA or FSA cards?

Accepted cards depend on your plan eligibility.

LOCATION & ACCESSIBILITY

Where are you located?

We are conveniently located with easy access.

Is parking available?

Yes, free parking is available for guests.

Is the spa accessible for guests with mobility needs?

Yes, our spa is wheelchair accessible.

What is your age policy?

Guests under eighteen require parental consent.

How do I find Suite 201B?

Follow building signs to reach Suite 201B.

Ready to relax, restore, and renew?

Book your appointment today and experience the Waves of Ohana difference.