FAQ
FREQUENTLY ASKED QUESTIONS
Find quick answers to common questions
about our services and what to expect from your session.
BOOKING & APPOINTMENTS
Booking is easy! You can schedule your appointment by:
- Booking online at www.WavesofOhana.com
- Calling or texting (224) 534-0192
- Emailing Tilo@WavesofOhana.com
Because we operate by appointment only, we recommend booking in advance to secure your preferred date and time.
No. Waves of Ohana Spa operates by appointment only to ensure every guest receives personalized care and adequate preparation before their session.
Please arrive 10 minutes early to relax, complete any final preparations, and begin your session on time.
f you're running late, please let us know.
We will hold your appointment for up to 15 minutes. Your session may be shortened so we can remain on schedule for other clients.
After 15 minutes, your appointment will be considered a late cancellation and the cancellation policy will apply.
If you are 15 minutes late or more, your appointment will be cancelled and considered a No Call, No Show.
If you're experiencing cold, flu, COVID-like symptoms, fever, vomiting, diarrhea, or any contagious illness, we kindly ask that you reschedule your appointment.
If illness requires a cancellation within 48 hours, your card on file will still be charged in accordance with our cancellation policy. However, you'll receive a spa credit valid for three months toward a future appointment.
Your health, our health, and the well-being of all guests are our top priorities.
Your safety always comes first.
If severe weather makes travel unsafe, we'll gladly waive our standard cancellation policy and help you reschedule your appointment. Likewise, Waves of Ohana Spa reserves the right to cancel or reschedule appointments if weather conditions make travel or parking unsafe.
NEW CLIENTS
Your first visit begins with a brief consultation where we'll discuss your health history, goals, and any areas of concern.
We'll explain your treatment, answer any questions, and customize your session specifically for you.
Afterward, we'll review our findings, recommend self-care, and discuss future treatment options if appropriate.
Yes.
Waves of Ohana Spa is a paperless practice.
You'll receive your secure intake forms by email through IntakeQ (app@intakeq.com). Please complete them at least 3 days before your appointment so we have time to review your health information.
Failure to complete the forms may result in your appointment being rescheduled.
Yes!
Waves of Ohana Spa welcomes clients of all genders, backgrounds, identities, and body types. We strive to create a professional, inclusive, and judgment-free environment where everyone feels comfortable.
Before your appointment, you'll receive a welcome email from G-Mail & IntakeQ containing your secure electronic intake forms. Do check your spam.
app@intakeq.com
Tilo@wavesofohana.com
Please complete these forms well before your appointment so we have time to review your health history and personalize your treatment.
We also recommend arriving 10 minutes early, wearing comfortable clothing, and staying hydrated before your session.
MASSAGE SERVICES
Yes. Your comfort and privacy are extremely important to us.
Illinois law requires professional draping during every massage. Only the area being treated will be uncovered, while the rest of your body remains securely draped at all times.
If you ever feel uncomfortable or would like to adjust your level of coverage, simply let your therapist know.
Only to your comfort level.
Professional draping is used at all times, and only the area being worked on will be uncovered.
Your privacy and comfort are always respected.
Every massage is customized.
Pressure can range from light relaxation work to firm therapeutic treatment based on your comfort level and treatment goals.
Yes.
All massage services are provided by a licensed massage therapist, and skincare services are performed by a licensed esthetician in the State of Illinois.
Yes.
Prenatal massage is available for most healthy pregnancies. Please let us know you're pregnant when booking so we can ensure the treatment is appropriate for you.
Comfortable clothing before and after your session is ideal.
During treatment, you'll undress only to your comfort level and remain professionally draped throughout the session.
Every client is different.
Some clients benefit from weekly treatments for pain relief or recovery, while others maintain their wellness with appointments every 4–6 weeks.
During your consultation, we'll recommend a schedule based on your goals and lifestyle.
Every massage begins with a brief consultation where we discuss your goals, health history, and areas of concern.
Your therapist will explain the treatment, leave the room while you get comfortable, and ensure professional draping throughout the session.
Afterward, we'll review findings, discuss aftercare, and answer any questions you may have.
Following your massage, you may feel relaxed, energized, or experience mild soreness similar to a workout. This is normal and usually resolves within 24–48 hours.
Drinking water, gentle stretching, and following your therapist's aftercare recommendations can help maximize your results.
SKINCARE & FACIALS
Every facial begins with a skin consultation.
We'll evaluate your skin type, concerns, and goals to recommend the treatment that's right for you.
Most clients benefit from a facial every 4–6 weeks, although recommendations may vary depending on your skin goals and concerns.
Yes.
Extractions are performed when appropriate for your skin and are included only when beneficial and safe.
For best results, we recommend avoiding makeup for the remainder of the day whenever possible to allow your skin to fully benefit from the treatment.
Every facial begins with a personalized skin consultation.
Your esthetician will analyze your skin, discuss your goals, and customize the treatment specifically for your needs.
After your facial, you'll receive skincare recommendations and home-care tips to help maintain your results.
SPA PACKAGES & MEMBERSHIPS
Our memberships provide monthly wellness at discounted rates along with exclusive member benefits. Details can be found on our Membership page.
Members enjoy discounted services, priority booking, exclusive promotions, and ongoing savings throughout the year.
Expiration dates vary by package. Please refer to your purchase agreement or contact us for details.
Yes. We're happy to discuss upgrade options that best fit your wellness goals.
POLICIES & GENERAL INFO
We accept most major credit cards, debit cards, cash, digital payments and HSA/FSA wellness cards when applicable.
Tipping is always appreciated but never expected.
If you loved your experience and wish to tip, we're truly grateful.
If tipping isn't in your budget, a Google review or referring friends and family means just as much to our small business and helps us continue doing what we love.
Yes!
We currently offer convenient electronic gift cards, making it easy to give the gift of relaxation and self-care.
Yes.
We accept many HSA and FSA wellness cards depending on your plans eligibility. If needed, we can provide an itemized receipt for possible insurance reimbursement.
At this time, Waves of Ohana Spa does not bill or accept insurance directly.
However, many clients use HSA or FSA wellness cards for eligible services. Upon request, we're happy to provide an itemized receipt that you may submit to your insurance company for possible reimbursement.
Yes.
For the safety and comfort of everyone, Waves of Ohana Spa reserves the right to refuse or discontinue treatment at any time.
Reasons may include, but are not limited to:
- Intoxication or impairment
- Sexual or inappropriate behavior
- Harassment or discriminatory language
- Contagious illness
- Unidentified contagious skin conditions
- Any situation that compromises safety
If treatment is refused due to these circumstances, the full appointment fee will still apply.
LOCATION & ACCESSIBILITY
Waves of Ohana Spa
6954 W Touhy Ave.
Suite 201B
Niles, IL 60714
Between Touhy & Milwaukee
(All State Insurance Building)
Yes.
Complimentary parking is available directly outside the building.
Our treatment room is located on the second floor of the building. If you have mobility concerns, please contact us before booking so we can discuss whether we can comfortably accommodate your needs.
Clients under 18 must have a parent or legal guardian present and may require written consent before receiving treatment.
When you arrive, enter the building and walk upstairs. Make an immediate right—Suite 201B is the first door on your right.
Ready to relax, restore, and renew?
Book your appointment today and experience the Waves of Ohana difference.